Skip to main content

Empowering consumers and ensuring safety

Last updated: 17 December 2025

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

Image of man and woman in a meeting

Help and complaints

We have the tools to help you resolve a problem or handle a complaint.
Bonds icon

Bonds

How to lodge, change or claim a bond.

Returns and refunds

Need to return an item or cancel a service? Know your rights.

Rent reforms

The rent reforms are helping you make your rental feel like a home.
Image of a couple getting keys for a property

Renting a home

Know your rights and responsibilities when renting a home.
Image of two senior people on a walk in the park

Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
Image of aboriginal woman on a computer

Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
Image of young woman holding car keys and smiling

Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

Travel sickness: illness no longer a free pass to refunds

Travellers are urged to check the terms and conditions before cancelling bookings, as Consumer Protection continues to receive complaints from people mistakenly

Minister's announcement: Donate wisely to charities this festive season

With Christmas being a peak time for charitable giving, the Cook Government is encouraging Western Australians to take simple steps to ensure their generosity r

From the Commissioner: Social media ban scams

Just as you and the family are adjusting to this new social-media-free-world, another challenge emerges - scams.

Campaigns

Christmas shopping trading hours

Christmas shopping trading hours

WA consumers can take advantage of the extra shopping hours over the Christmas season. 

Year in Review 2024-25

Year in Review 2024-25

This report reflects our commitment to supporting safe and fair trading, the community, and to you - the agencies and bodies that help shape and define our work.

STRA scheme logo

Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

Slide 1
Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2024