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Empowering consumers and ensuring safety

Last updated: 11 August 2025

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

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Help and complaints

We have the tools to help you resolve a problem or handle a complaint.
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Bonds

How to lodge, change or claim a bond.

Returns and refunds

Need to return an item or cancel a service? Know your rights.

Rent reforms

The rent reforms are helping you make your rental feel like a home.
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Renting a home

Know your rights and responsibilities when renting a home.
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Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
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Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
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Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

Substandard rentals being handed to new tenants

Consumer Protection is receiving a rising number of complaints from tenants about rental properties being handed over to them in a substandard condition.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow.

From the Commissioner: Wondering what to do with your vacant or short-stay property?

Finding a rental in Western Australia hasn’t been easy, but two State Government incentive schemes are helping turn the tide by bringing more homes onto the lon

Campaigns

2026 Consumer Protection Awards

Consumer Protection Awards 2026

It's time again – nominations for the Consumer Protection Awards are now open!

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Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

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Ticket scalping

Don’t miss out on your favourite band because you bought a dodgy ticket. Resale tickets must have specific information and not cost more than 10% of the original ticket price. 

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Contact us

We’re always here and happy to help! Reach out to us on any issues about tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations, and charities and associations. 

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Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2024