This shows a woman on a phone call, appearing frustrated as she looks into an open package.

Complaints

Tips on fixing a problem with a product or service. How to make a complaint.
This image features a close-up of a wooden gavel resting on a sound block, commonly associated with judicial or legal proceedings. The gavel, held by a hand in the background, symbolizes justice and authority. The setting appears to be a courtroom or formal legal environment, with soft, focused lighting highlighting the gavel, making it the central focus.

Actions against traders and scams

See warnings about unfair actions or unlicensed traders. Information about scams.
This warm and uplifting image captures two women in a cozy indoor setting. One woman, wearing a red shirt, is sitting closely beside another woman in a wheelchair, who has glasses and a joyful expression. They are smiling and appear connected, conveying a sense of friendship, support, and inclusion.

Consumers with disabilities

Tools and resources for consumers with a disability, including our Easy English factsheets on key topics.
This image shows two people working together at a computer. The person on the left, wearing a colorful, patterned blouse, is seated and pointing at the laptop screen, engaged in explaining something. The person on the right, dressed in a pink shirt, is standing slightly behind, looking intently at the screen, appearing to listen or observe carefully.

Aboriginal consumers

Campaign materials and resources specifically for Aboriginal Consumers
Three young adults are seated outdoors on a grassy area, smiling at the camera. They are dressed casually, and one person holds a skateboard, suggesting a relaxed, youthful atmosphere.

Youth

Help for youth with consumer issues.
This image captures three elderly friends standing together outside, smiling warmly. The trio is posing with their arms around each other, conveying a sense of companionship and community.

Seniors

Help for seniors with consumer issues.
A group of people, smiling and taking a selfie outdoors. They appear relaxed and happy, gathered together in a casual setting with greenery and sunlight.

Multi-cultural consumers

Resources in multiple languages for consumers from diverse cultural backgrounds.
This close-up image captures a person using a smartphone while working on a laptop. The individual is seated at a desk with soft lighting, creating a focused and productive atmosphere.

Online tools and forms

Connect with us on social media and access our online tools.