Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Full contact details for particular services are listed below.
Gordon Stephenson House
140 William Street
Perth
Visitors and Consumers (Customers) can access Level 2 reception from Lift H in the main 140 William St Foyer (next to the security desk). The old public lifts (from Railway Lane) are no longer accessible by the public.
Need to submit a payment?
Please note our Perth cashier service has relocated to our Cannington office.
Regional offices still accept payments. More information on licensing is available on the fees and forms page.
Consumer Protection Contact Centre
Consumer Protection's Contact Centre provides "on-the-spot" information, advice and assistance about general issues in the marketplace, particularly consumer and trader rights and responsibilities. Callers who require more specific advice or information are transferred to other areas of Consumer Protection, or are redirected to external agencies. Support is also available for consumers with special needs due to a hearing impairment, or for those who require the assistance of an interpreter.
Contact Centre business hours are: Mon, Tues, Wed and Fri 8.30am to 4.30pm. Thurs (late opening) 9.00am to 4.30pm
Telephone
- 1300 30 40 54 from anywhere in WA for the cost of a local call
- 13 36 77 National Relay Service (for the hearing impaired)
- 13 14 50 Interpreter Service
- +61 8 6251 2969 for International callers
Email
consumer@demirs.wa.gov.au
Post
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
If you have a query about a specific issue, you may want to contact one of the below branches.
Stay connected
You can keep up to date with Consumer Protection news and events by following our social media accounts:
You can also subscribe to our bulletins:
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Use WA ScamNet's online form to report a scam, or contact WA ScamNet by:
Telephone
1300 30 40 54
Email
consumer@demirs.wa.gov.au
Post (no stamp required)
WA ScamNet - Consumer Protection
Reply Paid 64772
Locked Bag 100
EAST PERTH WA 6892
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Visit the FuelWatch website for fuel pricing, or contact FuelWatch by:
Telephone
Fuel prices and information – 1300 30 40 54 (local call costs) during business hours: Mon, Tues, Wed and Fri 8.30am to 4.30pm. Thurs (late opening) 9.00am to 4.30pm.
Email
fuelwatch@demirs.wa.gov.au
Post
FuelWatch
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
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Bonds administration
Telephone
1300 30 40 54
Post
Bonds Administration
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
See main office above - Gordon Stephenson House Perth
Information for agents and representatives
- Licensing contact information
- Subscribe to real estate or settlement agents newsletters or bulletins
Telephone
- General enquiries – 1300 30 40 54
- Trust accounting or auditing enquiries – (08) 6552 9538
- CPD (contact trainers directly for bookings) – 1300 30 40 64
Email
Post
Consumer Protection
Property Industries
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
See main office above - Gordon Stephenson House Perth
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Telephone
1300 30 40 54
Email
consumer@demirs.wa.gov.au
Post
Motor Vehicles and Marine
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
See main office above - Gordon Stephenson House Perth
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Telephone
1300 30 40 64
Email
cplicensing@demirs.wa.gov.au
Post
Consumer Protection
Licensing and Registrations
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
Level 1, Mason Bird Building
303 Sevenoaks Street (entrance Grose Avenue)
Cannington
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Telephone
1300 30 40 54 (cost of a local call anywhere in WA)
Email
consumer@demirs.wa.gov.au
Post
Consumer Protection
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
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Telephone
- Associations –
- General enquiries: (08) 6552 9300 or 1300 30 40 74 (country callers)
- Information statement enquiries: 1300 232 171
- Charities – (08) 6552 9364
Email
Post
Associations and Charities
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
See main office above - Gordon Stephenson House Perth
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The Media Unit is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The unit:
- prepares media releases and speeches
- arranges media interviews
- organises launches promoting our products and objectives
- prepares communication plans
- manages social media
- contributes to our publications
Telephone
(08) 6552 9248
Email
cpmedia@demirs.wa.gov.au
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Consumer Protection staff participate in various events throughout the year and deliver information presentations online. In some circumstances, we can present face to face. We also manage campaigns targeting common issues such as Romance Scams on Valentine’s Day. If you would like to request Consumer Protection attend an event, please email us with the following details:
Event name:
Event purpose:
Event date:
Event time/s:
Event organiser:
Event organiser contact phone and email:
