Retail and automotive complaint form
Complaint form for problems with buying, selling or repairing a product or service including motor vehicles.
Property and renting complaint form
Complaint form for problems with buying, selling or renting a home. Can also be used to tell us about problems with a tenant, landlord or property agent.
How to make a consumer complaint
Be ready to make a complaint. Follow the checklist to help you make your complaint.
Complaint timeframes and results
How long to expect for your complaint to be dealt with. Stats showing our success rate and remedy value.
What happens when you complain
How your complaint is assessed. What happens in conciliation and investigation stages.
Magistrates Court
If you have tried to resolve a problem yourself but haven't got a resolution, the next step may be going to court.
Talk to the trader
Tips for talking the trader about a problem to get a solution that suits you both.
Complaint letter samples
How to write a complaint letter or email to a trader or landlord. Templates to help you write a letter or email..