Consumer complaint checklist
You may find it useful to use this checklist and keep it with you when you make your complaint. You can also find out what happens when you make a complaint.
Talk to the trader
In most cases an issue with a business or trader can be resolved pretty quickly just by explaining the situation and offering a mutually acceptable solution.
Complaint letter samples
If talking it over doesn’t work, put it in writing. You may find it useful to use one of the sample letters below as a guide for writing a complaint letter.
Consumer complaint contacts
The following organisations may be able to help you when you have a dispute or complaint.
How to lodge a Consumer Protection complaint form
Consumer Protection attempts to settle property related disputes and complaints around retail goods or services purchased.
What happens when you complain
Consumer Protection works hard to help consumers and shops and businesses resolve disputes by providing relevant information.
Magistrates Court
If you have tried to resolve a problem with a business or landlord yourself but have not reached a mutual agreement, the next step is going to court.
How we can help you
Consumer Protection, a division of the Department of Energy, Mines, Industry Regulation and Safety, promotes fair trading and consumer protection.