Skip to main content

Empowering consumers and ensuring safety

Last updated: 19 February 2026

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

Image of man and woman in a meeting

Help and complaints

We have the tools to help you resolve a problem or handle a complaint.
Bonds icon

Bonds

How to lodge, change or claim a bond.

Returns and refunds

Need to return an item or cancel a service? Know your rights.

Rent reforms

The rent reforms are helping you make your rental feel like a home.
Image of a couple getting keys for a property

Renting a home

Know your rights and responsibilities when renting a home.
Image of two senior people on a walk in the park

Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
Image of aboriginal woman on a computer

Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
Image of young woman holding car keys and smiling

Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

From the Commissioner: How to avoid a holiday house horror

Just like with any product or service you buy, your rights are protected by Australian Consumer Law if things go wrong when you hire a holiday house.

Minister's announcement: Residential parks laws open for public comment

Western Australians are being encouraged to have their say on the laws governing residential parks, as the Cook Government begins a review to assess their effec

Landscaper leaves consumers in the dirt (Evan John Fowler)

A Perth landscaper who took upfront deposits but failed to complete the work for reticulation, gardening and turf jobs has been ordered to pay $16,473 in fines
Review of Residential Parks (Long-stay Tenants) Act

Review of Residential Parks (Long-stay Tenants) Act

Long-stay tenants and operators of residential parks are encouraged to participate in the review of Residential Parks (Long-stay Tenants) Act 2006.

Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

Connected through knowledge

Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

Slide 1
Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2024