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Empowering consumers and ensuring safety

Last updated: 29 January 2026

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

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Help and complaints

We have the tools to help you resolve a problem or handle a complaint.
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Bonds

How to lodge, change or claim a bond.

Returns and refunds

Need to return an item or cancel a service? Know your rights.

Rent reforms

The rent reforms are helping you make your rental feel like a home.
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Renting a home

Know your rights and responsibilities when renting a home.
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Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
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Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
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Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

Minister's announcement: Tainted love - romance scam victims climb in 2025

On Valentine’s Day, the State Government is urging Western Australians to stay alert to con artists, with new figures showing a rise in romance scam cases.

From the Commissioner: Don’t miss the boat on new seafood labelling rules

Changes to the Australian Consumer Law mean hospitality businesses will need to tell diners if the seafood they are serving is Australian, imported or a mix of

Record $225,000 fine for real estate agent’s “fraudulent behaviour” (Jim’s Realty Pty Ltd)

A $225,000 fine – the largest ever imposed on a WA real estate agency – has been handed to a former Willetton business following a sustained pattern of trust ac
Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

Connected through knowledge

Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

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Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

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Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2024