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Empowering consumers and ensuring safety

Last updated: 19 February 2026

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

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Help and complaints

We have the tools to help you resolve a problem or handle a complaint.
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Bonds

How to lodge, change or claim a bond.

Returns and refunds

Need to return an item or cancel a service? Know your rights.

Rent reforms

The rent reforms are helping you make your rental feel like a home.
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Renting a home

Know your rights and responsibilities when renting a home.
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Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
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Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
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Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

From the Commissioner: Where you stand when a business closes down

When a business shuts down, the first question for consumers is: what happens to the goods or services I’ve already paid for?

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow.

From the Commissioner: How to avoid a holiday house horror

Just like with any product or service you buy, your rights are protected by Australian Consumer Law if things go wrong when you hire a holiday house.
Review of Residential Parks (Long-stay Tenants) Act

Review of Residential Parks (Long-stay Tenants) Act

Long-stay tenants and operators of residential parks are encouraged to participate in the review of Residential Parks (Long-stay Tenants) Act 2006.

Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

Connected through knowledge

Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

Slide 1
Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2024