- Warning about Sams Maintenance & Pest Control and related businesses
- Misleading claims, lowball quotes and property damage among reported issues
- Operates as online aggregator, outsourcing jobs to freelancers
WA households are warned to be cautious when booking pest control or cleaning services online, as a Queensland company using more than 160 websites has drawn multiple complaints of possible misleading practices and poor service.
Consumer Protection, part of the Department of Local Government, Industry Regulation and Safety, has received at least 30 complaints about business names linked to Sams Maintenance & Pest Control Pty Ltd, operated by Narbjeet Singh, alleging unacceptable service quality or work not delivered as described, and property damage. Consumers also report being quoted low estimates online, only to face significant price increases when a worker attends their home.
Investigations reveal the company operates as an online aggregator, outsourcing jobs to gig-economy workers – individuals who earn income through short-term, flexible tasks arranged via digital platforms – who may not be licensed pesticide technicians. Many of its websites make false and misleading claims about staff credentials, years of trading, expertise, insurance coverage and customer testimonials.
Business names linked to Mr Singh’s websites and subject to consumer complaints include:
- 711 Pest Control Perth
- Bobs Bee Removal
- Goode Pest Control
- Micks Pest Control Perth
- Rejuvenate Curtain Cleaning
- Tim’s Tile Cleaning Perth
- We Do Pest Control
- Karls Couch Cleaning Perth
Neither Mr Singh nor any of the associated businesses are registered or licensed to provide pest control services in WA, as required under the Health (Pesticide) Regulations 2011. Similar concerns have also been raised by regulators in other states, including the NSW Environmental Protection Agency, which issued a public warning in December 2024.
Commissioner for Consumer Protection Owen Kelly urged consumers to avoid online businesses tied to Sams Maintenance & Pest Control and instead engage a reputable service provider.
“We are concerned about the growing number of complaints involving this company and its associated business names,” Dr Kelly said.
“Mr Singh has largely refused to fix problems raised by consumers, and our own attempts to resolve complaints with him have also hit a wall.
“We usually advise consumers to get multiple quotes to protect themselves, but in one case, every quote came from this same operator because of their saturation of online listings leading consumers to believe they were receiving independent quotations from separate entities when this was not the case.
“This company also lures people in with lowball offers, only for them to find that the price is hiked up once the worker arrives at their home.”
Dr Kelly encouraged homeowners to take extra care when engaging traders online.
“Before booking, check who’s behind that .com.au domain by using auDA’s free Whois Lookup tool,” the Commissioner said.
“Ensure that pest control businesses and technicians are licensed in WA with the Department of Health, insist on written quotes rather than verbal estimates, and be wary of fake testimonials.
“Avoid businesses that refuse to provide proof of insurance or qualifications – these are red flags that could lead to poor service or financial loss.”
Consumers who have experienced issues with Sams Maintenance and Pest Control or its associated businesses, are encouraged to lodge a complaint on the Consumer Protection website. For enquiries, call 1300 30 40 54 or email consumer@lgirs.wa.gov.au
Media Contact: cpmedia@lgirs.wa.gov.au