You can cancel your membership, without the need to provide a reason, within seven days of signing an agreement. A simple email is all that is required. You do not have to give notice in person.
Under the WA Fitness Industry Code of Practice, it is also the fitness provider’s responsibility to cancel any third-party direct payment agreements you have in place to pay for your membership.
Other important information:
- Ask for email acknowledgement of cancellation from the fitness provider and keep a copy of all correspondence.
- If cancelling in person, ask for written acknowledgment including the time, date and name of staff member.
- Your provider may charge a fee that reflects their administration costs and/or charge for any fitness services you have already used.
- Any refund owed must be provided within 14 days.
Sample text when cancelling a fitness membership during the cooling-off period
(include Date)
Dear XYZ Health Club
I hereby terminate my membership agreement in line with the WA Fitness Industry Code of Practice mandatory cooling-off period.
My membership number is xxxx.
Please acknowledge receipt of this letter ASAP and refund any fees owing within 14 days as per the code.
Sincerely,
John Citizen