The Commissioner for Consumer Protection (the Commissioner) has the power to make a decision about disputes relating to the release of most residential tenancy security bonds, including pet bonds. The guidelines helps tenants, landlords and property managers understand the process.
This document is a guideline only, it does not constitute legal advice. If you have a question about how the law applies to your situation, you should seek independent legal advice.
The guidelines contain information about:
- bond release application process
- evidence for your application
- claim categories
- pet bond
- claiming for the landlord's own time
- deciding how the balance of a bond is divided between multiple tenants
- partial release of a security bond.