The Commissioner for Consumer Protection (the Commissioner) has the power to make a decision about disputes relating to the release of most residential tenancy security bonds, including pet bonds (bond). The guidelines are helps tenants, landlords and property managers understand the process.
This document is a guideline only, it does not constitute legal advice. If you have a question about how the law applies to your situation, you should seek independent legal advice.
The guidelines contain information about:
- bond release application process
- evidence for your application
- claim categories
- pet bond
- claiming for the landlord's own time
- deciding how the balance of a bond is divided between multiple tenants
- partial release of a security bond.