Consumer right resources
Consumer protection agencies in Australia develop an innovative communication tools to help people from diverse backgrounds understand their consumer rights and responsibilities under the Australian Consumer Law.
Your rights when buying something
Your rights when you buy something, produced by the Australian Competition and Consumer Commission (ACCC), explains your consumer rights and the steps you can take to resolve problems. It includes information about disability-related purchases,. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.
Your rights when buying something booklet
The booklet is available in English and eight other languages:
- Arabic | العربية (PDF 1.79 MB )
- Chinese simplified | 简体中文 (PDF 1.81 MB )
- Greek | Ελληνικά (PDF 1.85 MB )
- Hindi | हिन्दी (PDF 1.9 MB )
- Italian | Italiano (PDF 961.52 KB )
- Spanish | Español ( PDF 977.68 KB )
- Filipino | Tagalog (PDF 945.23 KB )
- Vietnamese | Tiếng Việt (PDF 1.71 MB )
My Consumer Rights
My Consumer Rights is a series of animatic videos in seven languages to help new migrants understand the Australian consumer marketplace, covering:
- My shopping rights
- Shopping refunds
- Guarantees and warranties
- Contracts
- Lay-by agreements
- Resolving issues and lodging complaints
The animated stories use of a combination of simple messages, universal symbols and gestures to help explain subjects such as consumer guarantees, warranties and contracts.
These resources help educators and intermediaries provide basic information on buying goods and services.
My Consumer Rights videos
The videos are available in English and six other languages:
My Consumer Rights posters
There are also supporting posters and flash cards in the following languages: