Resolving rental property issues
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Commissioner determinations
The Commissioner can make decisions about a tenant’s request to keep a pet or make a minor change to a rental home. Commissioner determinations will include…
Tenancy advice and education service
Help is available for residential tenants who need further advice, require assistance in negotiating with their landlord or property manager, or have a tenancy…
Going to court about rental property issues
If disputes about rental property issues cannot be resolved privately or by using Consumer Protection’s free conciliation service, you may need to apply for an…
Applying for a court hearing - rental disputes
All applications to the Magistrates Court must be made online using the Electronic Document Lodgement Service. Supporting documents must also be submitted…
Preparing for court - rental disputes
You should understand the section(s) of the Act your case relates to. You should read the Act or seek general advice from the department. You can can seek…
Going to trial - rental disputes
If the case is listed for trial, the magistrate or registrar will make programming orders beforehand. Programming orders indicate what you need to do to…
On the court date - rental disputes
Arrive for court before the listed hearing time. Let the court orderly located in the courtroom know you are there and follow their direction for where you are…
Infringements for tenants
The Residential Tenancies Act 1987 (the Act) defines the rights and responsibilities of tenants. Failing to meet certain responsibilities can result in the…
Infringements for lessors
The Residential Tenancies Act 1987 (the Act) defines the rights and responsibilities of lessors. Failing to meet certain responsibilities can result in the…