Returns: refunds, repairs and replacements
Products sold in Australia must meet a set of basic rights called consumer guarantees.
Cancelling a service and refunds
A supplier must meet the consumer guarantees for providing services:
Receipts and other proof of purchase
A business must give a consumer a 'proof of purchase’ for anything valued $75 or more.
Responsibility for fixing a problem with a product
When goods fail to meet a guarantee, a consumer has a right to a ‘remedy’ – an attempt to put the situation right.
No refund signs
A business cannot take away consumers rights by claiming they have a ‘no refund’ policy.
Change of mind
Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product.
Missing or damaged products
Products ordered online from an Australian seller must meet the standards in this page.
Claiming compensation
A consumer may be able to claim for compensation from the business if it failed to meet a consumer guarantee.
When a business goes bust
A business is considered insolvent if it can’t pay its bills on time.
Credit card chargeback
A chargeback is the reversal of a disputed transaction back to the credit or debit card account.