Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers.
ACL guides
There are six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the law.
These guides:
- explain the law in simple language, but are no substitute for the legislation
- give general information and examples—not legal advice or a definitive list of situations where the law applies
- include examples of the ACL’s application by Australian Consumer Protection regulators and by Australian courts.
The guides in this series cover:
Consumer guarantees
Covers supplier, manufacturer and importer responsibilities when there is a problem with goods and services; refunds, replacements, repairs and other remedies.
Sales practices
Covers unsolicited supplies, unsolicited consumer agreements (door-to-door and telemarketing), lay-by agreements, pricing, proof of transaction and itemised bills, referral selling, pyramid schemes, harassment and coercion.
Unfair contract terms
Covers what an unfair term is and which contracts are affected by the law.
Avoiding unfair business practices
Covers misleading or deceptive conduct, unconscionable conduct, country of origin, false and misleading representations.
Compliance and enforcement
Covers how regulators enforce the ACL.
Consumer product safety
Covers safety standards, recalls, bans, safety warning notices and mandatory reporting requirements.
Further information and copies of these and other publications are available from the Australian Consumer Law website.
Industry guides
The Australian Consumer Law (ACL) is Australia’s national law for fair trading and consumer protection and replaced previous consumer protection laws in the Commonwealth, states and territories.
The ACL applies at the Commonwealth level and in each state and territory. The guides below provide specific information on the ACL for the following industries:
- Charities - A Guide to the Australian Consumer Law - For fundraising and other activities of charities, not-for-profits and fundraisers
- Electrical and whitegoods - industry consumer law guide
- Motor vehicle sales and repairs - industry consumer law guide
- Personal services - industry consumer law guide
- Rental cars - industry consumer law guide
- Travel and accommodation - industry consumer law guide
Sharing economy guides
The sharing economy connects consumers to people who have products or services to sell, hire or lease via an online platform. It includes services such as Airbnb and Uber. The ACCC have produced the following guides in various formats to help understand how the ACL applies:
- Consumer advice on sharing economy
- Platform Operators in the Sharing Economy
- The Sharing Economy: A guide for private traders
Other helpful guides on the ACL
The following were developed to help businesses understand and meet the ACL
The following information sheets were developed for consumers to help them understand the ACL:
Complaints guides for business and consumers may also be of use.