Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants.
Consumer Protection's Year in Review reports
The “Year in Review" reports offer a comprehensive overview of our activities and achievements in the financial year.
Consumer Protection is committed to educating the public, resolving disputes, and enforcing consumer laws. These reports highlight our key accomplishments and statistics from the year.;
2023-2024
“Consumer Protection has had another busy year with plenty of emerging scams, dodgy traders and unlicensed operators to deal with. But there has been celebration too with legislation passing through Parliament and a major milestone for the Consumer Protection Awards.” - Commissioner for Consumer Protection Trish Blake.
Previous reports
How we can help
The information on this website can help you with answer a question about:
- housing and accommodation
- buying and selling products and services for consumers and businesses
- motor cars
- scams, travelling conmen and unlicensed traders
- unsafe scams
- charities and associations
- licences and registrations
- making complaints
We may have to refer you to the agencies below for the following issues:
- Tenant vs tenant disputes: Circle Green Community Legal (the new home of Tenancy WA) (08) 6148 3636 or for country callers 1800 621 888.
- Telephone and internet services: Telecommunications Industry Ombudsman.
- Disputes with electricity, gas and water providers: Energy and Water Ombudsman Western Australia.
- Business names: Australian Securities and Investments Commission.
- Australian Business Numbers (ABNs): Australian Business Register.
- Commercial/retail leases: Small Business Development Corporation.
- First homeowner grants: Department of Finance.
- Transfer duty: Department of Finance.
The Consumer Protection supporting fair and safe trading in WA guide has more contact details of other agencies who can assist if you are in a dispute with a business.
Consumer Protection laws
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format.
You can download a document with a list of Acts by administering portfolios. Consumer Protection legislation is in the Minister for Commerce's portfolio.
Consumer Protection policies
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints. While the policies are most relevant to the officers working in Consumer Protection, they are also made available to the public.
In addition to its own policies, Consumer Protection is bound by the Western Australian Public Sector Code of Ethics and Department of Energy, Mines, Industry Regulation and Safety's Code of Conduct.
Need advice?
For individual advice you can contact us.