Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Full contact details for particular services can be found on Contact Consumer Protection.
Shopping
- Your consumer rights
- Refunds and returns
- Store policies and sale practices
- Warranties and guarantees
- Lay-by and gift vouchers
- Buying online
- Food
Housing
- Renting a home
- Buying and selling a home
- Retirement villages
- Residential parks (lifestyle villages and caravan parks)
- Seniors housing
- Holiday accommodation
- Home safety
- Pest control
Vehicles
- Buying a vehicle
- Car buyer’s checklist
- Buying a new car
- Buying a used car
- Servicing, repair and towing
- Selling a vehicle
- FuelWatch
Scams
Complaints and Conciliation
- Consumer complaint checklist
- How to lodge a formal complaints
- Reporting unlicensed traders