BondsOnline

1. Complete the Direct Debit Request (DDR) Service Agreement and agree to the BondsOnline Terms and Condition:
   • Licensed real estate agents: BondsOnline registration form for agents; OR
   • Landlord organisations (when the landlord is an entity such as company, partnership, trust or cooperative): BondsOnline registration form for organisations
2. Create an account via My Account.
3. Submit a scanned copy of your DDR via BondsOnline.

When the landlord is a person rather than a company, partnership, trust or cooperative, it is appropriate to register as an individual landlord.

Create an account via My Account and submit a request for access to BondsOnline.

You can:

• view bonds and eTransactions for bonds you manage
• submit bond lodgements
• submit changes to bonds including bond increases and changes to tenants
• submit requests to release bonds
• create reports on electronic funds transfers (EFT) and bonds records

Agents and landlord organisation can also manage different user access levels for auditing and separation of duties.

Tenants will have access to eTransactions initiated by their landlord or property manager, such as approve lodgement, changes to or a release of their bond. 

Tenants need to have an email and a mobile phone number to be able to use BondsOnline eTransactions. 

All licensed real estate agents must complete their bond transactions using BondsOnline. 

Paper forms can only be accepted under exceptional circumstances and must be submitted with a written explanation of why BondsOnline could not be used.

BondsOnline allows users to lodge, make changes to and release bonds by eTransactions. eTransaction use unique contact details to verify identity.

When a bond is lodged using eTransactions, anyone connected to the bond will be notified and asked to approve or request a change. This includes all tenants and additional landlords. It is essential to keep everyone’s contact details up to date with Bonds Administration. For more information, watch the video BondsOnline - Why tenant contact details are important in eTransactions.  

You can get help by:

1. Watching a video from the helpful Your guide to BondsOnline (YouTube) series. 
2. Reading the BondsOnline User guides.
3. Contacting Bonds Administration team by email or call 1300 85 38 29

Personal information collected by Bonds Administration is securely stored and only handled by authorised officers. We may also collect use and exchange your information where permitted or required by law. Bonds Administration management of personal information policy provides an overview of how your information is handled.