BondsOnline is a fast, easy and secure way to manage residential tenancy bonds.
Who can use BondsOnline
To be eligible to use it you must be a:
- licensed real estate agent or property manager
- landlord organisation
- private landlord (rental property owner).
What can you do on BondsOnline
Real estate agents, landlord organisations and landlords can:
- view bonds and transactions
- submit bond lodgements
- submit changes including bond increases, real estate agents, tenants or contact details
- submit requests to release bonds
- create reports on electronic funds transfers (EFT) and bonds records
Agents and landlord organisations can also manage different user access levels. This helps with auditing and separating duties.
How BondsOnline eTransactions work
BondsOnline eTransactions use unique contact details to verify identity.
When a bond is lodged, changed or released, everyone linked to the bond is sent a notification. This includes all tenants, and agents or landlords.
Depending on the type of transaction, the tenant may be able to:
- approve the transaction
- request a change.
Keeping everyone’s contact details up-to-date will avoid problems and delays.
Watch this video on why it's important to keep details up-to-date.
Tenants eTransactions
Tenants will need their own email address and mobile phone number to be able to approve or ask for changes to eTransactions.
If one tenant in a shared tenancy does not have access to email or a mobile phone, the bond for all tenants must be managed manually.
All eTranscactions are started by agents or landlord. You can still use BondsOnline to create a PDF form if manual forms are needed.
More information is available from BondsOnline eTransactions for tenants
BondsOnline User guides
User guides show you how to use the system for your bonds eTransactions:
- BondsOnlne eTtransactions for agents FAQ and User guide for agents (Combine with FAQ)
- BondsOnline user guide for landlords
- BondsOnline eTransactions for landlord organisations
Need help?
Watch a video from the Your guide to BondsOnline (YouTube) series.
Contact Bonds team by:
- Phone 1300 30 40 54